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Engelska för kundservice


Engelska för kundservice

Engelska för kundservice

Denna kurs är utformad för dig som arbetar inom service, med t ex kundservice, hotell, försäljning eller guidning.

Kursens innehåll

Presentera dig själv och ditt företag professionellt
Lär dig att vara vägledande för kunder och underleverantörer
Lär dig beskriva, förklara och lösa problem
Formulera budskap i telefon, på en webbplats eller öga mot öga
Grundläggande telefonteknik
Samtalsteknik, hur du avbryter, guidar, eller avslutar på ett trevligt sätt
Guidning hur man fyller i blanketter, mm

Anpassad träning utifrån ert företags behov 

Vi kommer att förbereda undervisningsmaterial utifrån de vanligaste frågorna som er kundtjänst får via telefon eller webbplats. Du kommer att få lära dig att använda de korrekta orden och uttrycken som är anpassade för din bransch och samtidigt behålla ett kundvänligt och trevligt språk. Du kommer att få personlig feedback och tips om hur du kan gå vidare och utveckla dina kunskaper.

 

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Några ord från en deltagare

Jag vill å min och mina kollegors vägnar tacka för en mycket pedagogisk och givande engelska-utbildning. Det var mycket uppskattat och bra material som vi kan fortsätta att arbeta med och har nytta av i våra kontakter med engelsktalande kunder.

Anders -

 

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Anmälan till kursen 

Jag erbjuder skräddarsydda kurstillfällen helt efter dina eller din organisations behov, det kan vara allt från en dag till en hel termin.
Kontakta mig för mer information om kurslängd och kostnad. Jag hjälper dig på svenska eller engelska.

Sheila Reed, kursledare & coach.
Telefon: 070 486 82 71
E-post: info@e-c.se

 
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