How is Customer Service dealing with those difficult calls in English? Do they hand over the phone to someone else or clam up looking for words?
Let us come to you, your Customer Service Department that is struggling with English calls.
In 4 hours we’ll go through all those special words you need in your industry, organisation or company. Every workplace is different. Some deal with electricity, others with trade union membership and others with students….to name but a few.
We will prepare material based on your FAQs (Frequently Asked Questions) or your web-site. You will learn to use the correct terms in your field and learn those special phrases on the telephone that make all the difference to your customers.